Clients Policy

This policy sets out the guidelines for clients of our company. We expect all clients to act in accordance with this policy to ensure a positive and professional working relationship.

By following this policy, we can ensure a positive and professional working relationship between our company and our clients. We expect all clients to act in accordance with this policy to ensure the best possible service.

Communication:

1. Timely communication: Clients are expected to communicate with our company in a timely manner. This includes responding promptly to emails, phone calls, and other forms of communication.

2. Respectful communication: Clients are expected to communicate with our company in a respectful manner. This includes refraining from using abusive or disrespectful language and treating our staff with professionalism and courtesy.

3. Clear communication: Clients are expected to communicate their needs and expectations clearly to our staff to ensure that we can provide the best service possible.

4. Confidentiality: Clients are expected to maintain the confidentiality of any sensitive information shared with our company, including personal information and company data.

Payments:

1. Timely payment: Clients are expected to make payments in a timely manner. This includes paying deposits, progress payments, and final payments by the agreed-upon due dates.

2. Payment disputes: In the event of a payment dispute, clients are expected to communicate with our company in a timely and respectful manner to resolve the issue.

3. Late payment fees: Clients may be subject to late payment fees if payment is not received by the due date. These fees will be outlined in the contract or agreement between the client and our company.

Services:

1. Scope of services: Clients are expected to understand and agree to the scope of services provided by our company. Any changes to the scope of services must be agreed upon in writing.

2. Quality of services: Clients are entitled to receive services that meet the agreed-upon standards of quality. If there are any concerns about the quality of services provided, clients are expected to communicate with our company in a timely and respectful manner.

3. Feedback: Clients are encouraged to provide feedback on the services provided by our company. This feedback will be used to improve the quality of our services.

Consequences of Policy Violations:

Violation of this policy may result in termination of our services. The severity of the violation will determine the appropriate action.

Policy to Avoid the Use or Possession of Prohibited Substances in Our Cars by Clients

Our company is committed to providing a safe and professional transportation service for our clients. As such, the use or possession of prohibited substances in our cars by clients is strictly prohibited. This policy outlines the expectations and guidelines for all clients of our company.

Prohibited Substances:

Prohibited substances include, but are not limited to:

1. Illegal drugs.

2. Marijuana, regardless of state or local laws.

3. Alcohol, except as permitted by law and with prior approval from our company.

4. Any other substances that are illegal or that may impair a client's ability to safely operate a vehicle or behave appropriately in our cars.

Expectations and Guidelines:

1. Prohibition on use or possession: Clients are prohibited from using or possessing any prohibited substances in our cars at all times.

2. Searches: Our company reserves the right to conduct searches of clients and their belongings prior to entering our cars to ensure that no prohibited substances are present.

3. Refusal of service: If a client is found to be in possession of a prohibited substance or is under the influence of a prohibited substance, our company reserves the right to refuse service and terminate the transportation immediately.

4. Reporting of violations: Clients are expected to report any violations of this policy by other clients to our company.

Consequences of Policy Violations:

Violation of this policy may result in termination of our services, and the appropriate legal authorities may be contacted. The severity of the violation will determine the appropriate action.

By following this policy, we can ensure the safety and professionalism of our transportation services. We expect all clients to act in accordance with this policy to ensure the best possible service. Our company will take all necessary measures to enforce this policy and ensure the safety of our clients and staff.